Cancellation policy

The AfterShed System is available as a one-time purchase or with Autoship, our subscription. This policy explains how a subscription renews and how you can pause, skip or cancel it.

How a subscription works

When you choose Autoship at checkout, you agree that we charge your payment method automatically for each new order, at the subscription price and on the delivery schedule you chose (every 4 weeks for the 1-month supply, every 8 weeks for 2 months, every 16 weeks for 4 months), until you cancel. Shipping is free on every subscription order. Any applicable sales tax is shown at checkout and added to each order. Your first order is charged when you place it. Every following order is charged on its billing date and ships after payment.

No minimum commitment

You can pause, skip an order or cancel at any time. Go to your account and open Subscriptions. You will find the link on your order confirmation page and in our subscription emails. You can also email support@aftershed.com with your order number and we will do it for you.

When a change takes effect

To stop or move the next charge, pause, skip or cancel before the billing date shown in your account. Cancelling stops all future orders. An order that has already been charged ships as normal. Returns and refunds follow our Refund Policy, including the 90-Day Empty-Bottle Guarantee on your first purchase.

Price changes

Your subscription price stays as shown at checkout. If it ever needs to change, we will email you before the change applies, so you can cancel first.

Failed payments and stock

If a payment does not go through, we email you and try again up to three times, seven days apart. If all attempts fail, the subscription is cancelled and nothing more is charged. If a product is out of stock on a billing date, we skip that order and email you. You are not charged for a skipped order.

Questions

Email support@aftershed.com.